Business for Coaches - Terms & Conditions

Every member agrees to support the purpose of the group and to support the development of every other member to achieve their goals.

We agree to use only positive language which honours the diversity and richness of all members.

We agree to embrace the following Core Values and Operating Principles.

Core Values

• Customers
  We are totally dedicated to providing our customers with services that exceed their expectations.
   
• Commitment
  We will apply ourselves continuously to meeting the agreed priorities of great professional practice.
   
• People and Talent
  We believe people are the key asset to leveraging great performance for our clients. We commit to accelerating talent and aligning this with organisational purpose.
   
• Quality
  We are totally committed to the pursuit of consistent service standards and the continuous improvement to all our activities.
   
• Respect
  We acknowledge the rich diversity of all people and organisations. We aim to build organisations which honour the potential of all its employees.
   
• Social Responsibility
  We behave with total integrity in all our dealings and relationships both internally and externally.
   
• Coaching
  We use sound coaching models and tools to develop great coaching practice which creates best in class performance. Our quality process manages consistency of delivery.
   

Operating principles

• The engagement of our client’s expertise
  We recognise the inherent resources, experience and potential each person has to apply to professional and personal challenges. As coaches, we seek to clarify key goals and then support clients accessing, releasing and implementing solutions.
   
• Solution focussed results
  It is essential that the results achieve tangible solutions that move the client forward.
   
• Context – Accountability and Confidentiality
  We operate within an agreed transparent contracting process that acknowledges appropriate accountability and confidentiality.
   
• The business context
  It is important that we exceed our promise to our clients. All coaches will be dedicated to continuous improvement of their professional abilities, so as to maximise their value to the client’s purpose.
   
• Evaluation of projects and programmes
  It is important to be able to measure the value added by our coaching process. We will work with our customers to develop an appropriate monitoring and evaluation strategy to measure Return on Effectiveness © (ROE)